Returns & Exchanges
At Falk Culinair, we stand behind the craftsmanship of our professional-grade copper cookware and want you to be completely satisfied with your investment. If you are not entirely happy with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for the return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused cookware in its original protective box, ensuring all handles and surfaces are padded to prevent transit damage, and include your RA paperwork inside.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center for inspection.
Quality Inspection and Refund
Once our artisans verify the item's condition, we will process your refund to the original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing